Have you come across this common business ask to setup case hierarchy? if yes follow along →

2 quick options for you

  1. Setup case hierarchy using standard, ‘parent Case’ field and related cases related list to display all related cases on a parent level. Also you can use the Case hierarch button available in lightning UI to visually see the hierachy.

2. In case, the standard UI doesn’t fit well and you would see a need for customization, WAIT!! , prior jumping to development check this utility on appexchange, if it helps→ Any record Hierarchy by Salesforce labs: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3u00000MBe9WEAT

e.g. Microsoft Azure API Management, Mulesoft etc.

Table of content

  1. What is APIM ?
  2. What’s API Gateway ?
  3. Different examples /technology gaints surfacing API management solutions (Microsoft azure APIM, Amazon & Mulesoft)

let’s get started -

API Management: Putting in simple terms — API Management is a platform or a general layer serving a a solution to create and manage…


Salesforce Program Architect at Salesforce

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